Satisfaction of Customer in Fast Food - 787 Words

What is fast food and why is it so popular? Fast food refers to food that can be prepared and served quickly. Fast food restaurants usually have a walk up counter or drive-thru window where you order and pick up your food. Fast food restaurants are popular because they serve filling foods that taste good and don t cost a lot of money. However, fast food is usually cheap because it s often made with cheaper ingredients such as high fat meat, refined grains, and added sugar and fats, instead of nutritious foods such as lean meats, fresh fruits, and vegetables. Is fast food bad? There is no such thing as a bad food, but there are some foods you should try not to have on a regular basis. Because fast food is high in sodium,†¦show more content†¦For example, a person handling money would be trained to wash her hands before touching any food. Food service worker training can also entail teaching employees the proper temperatures at which to store or serve hot food, especially beef or meat items. Sanitation training is extremely important for preventing various food-borne illnesses. Cleaning * Food service workers must learn how to properly clean dishes, counters, tables, floors, windows and restrooms. Moreover, part of the food service worker s training will likely include the proper procedures for performing more detailed cleaning, emptying trash or scrubbing the parking lot. A food service worker s training will also include learning how to store cleaning substances so they are not near food items Considerations * Food service worker training can also include instruction in the Occupational Safety and Health Administration s guidelines for food compliance standards. A restaurant must adhere to these guidelines because they are usually required by both state and federal law. For example, there are certain ways to lift boxes or clean equipment that must be enforced for safety reasons. Trained workers ï‚ · Give your new employees a tour of the facility they will be working at. Get them acquainted with all areas of the restaurant, including the front counter, drive-thru window, bathrooms, kitchen, office, storage areas and the refrigerator and freezer areas. Inform employees of which doors to use toShow MoreRelatedCustomer Satisfaction of Fast Food Chains5562 Words   |  23 Pagesrelationship between customer satisfaction and loyalty in the fast food industry: With relationship inertia as a mediator Ching Chan Cheng1, Shao-I Chiu2, Hsiu-Yuan Hu3* and Ya-Yuan Chang4 Department of Food and Beverage Management, Taipei College of Maritime Technology, No.212, Yen Ping N. Rd., Sec. 9, Taipei City, Taiwan. 2 The Center for General Education, Taipei College of Maritime Technology, No.212, Yen Ping N. Road, Sec. 9, Taipei City, Taiwan. 3 Department of Food Technology and MarketingRead MoreFast Food Chains And Customer Satisfaction Essay1721 Words   |  7 Pagesare many fast food chains operating around the world today. They are operating in the same competitive environment. Fast food chains have been competing with each other since the 1950s. Competitors in the fast food industry compete with each other on key attributes like price, service quality, access, product selection, innovation and customer satisfaction. Fast food chains around the world frequently engage in price wars. They lower their prices in order to gain more market share. Fast food chainsRead MoreThesis of Customer Satisfaction in Fast Food4413 Words   |  18 PagesBackground Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard. In a competitive market place where businesses compete for customers, customer  satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Customer satisfaction is an ambiguousRead MoreRetailing Characteristics of Fast Food Stores and Their Impact on Customer Sales and Satisfaction29639 Words   |  119 Pagesâ€Å"Retailing characteristics of fast food stores and their impact on customer sales and satisfaction† By:- Rajul Bhardwaj Lecturer, Faculty of Management Studies, Gurukul Kangri University, Haridwar(Uttarakhand), India Table Of Contents:- ï  ¶ Chap-1 Introduction 1.1 Global Retailing Industry..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 1.2 The Far East Experience..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 1.3 The Changing Food Retailing sector in Asia.. 1.4 Recognition of a Problem†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 1.5 Objectives ofRead MoreService Quality, Customer Satisfaction, and Behavioral Intentions in Fast-Food Restaurants8020 Words   |  33 PagesService quality, customer satisfaction, and behavioral intentions in fast-food restaurants Hong Qin and Victor R. Prybutok Information Technology and Decision Sciences Department, College of Business Administration, University of North Texas, Denton, Texas, USA Abstract Purpose – This study aims to explore the potential dimensions of service quality, and examine the relationship among service quality, food quality, perceived value, customer satisfaction and behavioral intentions in fast-food restaurantsRead MoreFinding Out The Satisfaction Of Students From Whiteria Regarding Their Taste And Preferences Towards Fast Food Essay1156 Words   |  5 Pages Fast food does not only mean to prepare food and serve quickly but it also satisfy the consumers in terms of their taste and preference. Even in many restaurants after serving the food to the customer, restaurants ask the customers to fill up a survey form to know their customers taste and preferences and also their satisfaction level. The main objective of this report is to find out the satisfaction of students from Whiteria regarding their taste and preferences towards fast food. The surveyRead MoreThe Potential Dimensions Of Service Quality1417 Words   |  6 Pagesthen examine the re lationship between service quality, food quality, perceived value, physical environment and customer satisfaction in KFC Restaurants in Myanmar. Design/methodology/approach –By using exploratory factor analysis and confirmatory factor analysis the construct reliability and validity was assessed. To estimate the relationship among service quality, food quality, perceived value, physical environment and customer satisfaction, structural equation modeling was employed. Originality/valueRead MoreFast Food Case Study1039 Words   |  5 PagesFast Food restaurants have been around for many years and have developed over the time to meet consumer’s needs. The basic fundamentals of fast food have not changed; deliver food to customers as fast as possible. Eating fast food is something that I have not done in over four years. I decided to take a friend of mine to help me evaluate Burger King and McDonalds. Both of these restaurants are similar in many ways but also have many differences when it comes to taking orders. The production processRead MoreKfc Service Quality925 Words   |  4 PagesREVIEW SERVICE QUALITY AND CUSTOMER SATISFACTION IN KFC CHAINSTORES The purpose of this study is investigating the service quality of KFC chain stores and how the service quality affect customer satisfaction based on the theory of â€Å"service quality† and â€Å"customer satisfaction† and the Customer satisfaction survey in website: talktokfc.com. We do the literature reviewson some important concepts to make clearer about the service quality and the level of customer satisfaction in KFC chain stores in orderRead More McDonalds is A Competitive Fast Food Firm Essays1153 Words   |  5 PagesA Competitive Fast Food Firm Firms within the fast food industry fall under the market structure of competition. Market structure is a classification for the key traits of a market. The characteristics of a market that is competitive would include: a large number of buyers and sellers, easy entry to and exit from the market, homogeneous products, and the firm is a price taker. Take McDonalds fast food restaurant for example. In 1954, Ray Kroc became the first franchisee